Returns & Exchange

GENERAL

Under the The Consumer Rights Act 2015, personalised items and custom-made items ('Custom Product') cannot be refunded or exchanged.

If a Custom Product is hand delivered; once it has been handed to you, you are responsible for the product and we do not accept any liability for damage or deflation.

If a Custom Product is delivered via Royal Mail or a courier service; you are responsible for the product once you receive it, we do not accept any liability for damage or deflation;

If it is damaged or deflated upon receipt, you must contact us within 24 hours with photo evidence of the damaged packaged, we will then send a replacement.

In some circumstances, at our discretion, we may offer a refund or replacement if the Custom Product has been damaged or deflated after you have received it, we may have to make a charge to cover additional costs.

If you believe a Custom Product does not meet the original order specification, you must contact us with 24 hours of delivery.

CANCELLATION

You can cancel a product order or service if you contact us at least 24 hours before the items is due to be shipped or installed.

For balloon installations we may ask for a deposit prior to installation, all deposits are non-refundable unless agreed otherwise in writing.

PRE-PACKAGED PRODUCTS

If you purchase a pre-packaged, un-customised product from us such as a greetings card or sealed packet of un-inflated balloons you are entitled to a refund or exchange within 30 days starting from the date of purchase, providing the following conditions are met:

The packet is unopened and in its original state
You have your proof of purchase such as an order reference assigned by us
If the product has been delivered to you via Royal Mail or a courier service, you are liable for the costs of returning the product to us
If the product has been hand delivered by us or you have collected the product, you will need to return the product to us at your own cost

BALLOON GIFTS

Balloon gifts are made to order and cannot be refunded or exchanged.

If you believe a balloon gift does not meet the original order specification, you must contact us within 24 hours and at our discretion we may offer a refund or suitable replacement.

In some circumstances, at our discretion, we may offer a refund or replacement if a balloon gift has been damaged or deflated after you have received it, we may have to make a charge to cover additional costs.

EVENT INSTALLATIONS

Balloon installations for events cannot be refunded or exchanged.

You can cancellation a balloon installation if you contact us least 24 hours before the installation is due to be installed.

For balloon installations we may ask for a deposit prior to installation, all deposits are non-refundable unless agreed otherwise in writing.

WEDDING INSTALLATIONS

Balloon installations for weddings cannot be refunded or exchanged.

You can cancellation a wedding balloon installation if you contact us least 24 hours before the installation is due to be installed.

For wedding balloon installations we may ask for a deposit prior to installation, all deposits are non-refundable unless agreed otherwise in writing.

PARTY BALLOONS & INSTALLATIONS

Balloon orders and / or installations for parties cannot be refunded or exchanged.

If you believe a party balloon order does not meet the original order specification, you must contact us within 24 hours and at our discretion we may offer a refund or suitable replacement.

You can cancellation a balloon installation if you contact us least 24 hours before the installation is due to be installed.

For party balloon installations we may ask for a deposit prior to installation, all deposits are non-refundable unless agreed otherwise in writing.

REFUNDS

In the event a refund is due to you, the funds will be returned to you via the same method in which it was paid to us.

Refunds will be processed within 48 hours.

QUESTIONS

If you have a question about our refund and exchange policy, please contact us.